Using AI in Risk and Cognitive Erosion
As we look to include AI more and more in our travel risk solutions, are we adding 'Cognitive Erosion' as a new risk?
Essentially, this means that the more we lean on AI to fulfil jobs and areas we would normally do ourselves today, do we start to lose our collective skills and expertise? These are core to how critical decisions are made and these skills and expertise are usually passed onto those that follow. It is something that needs to be kept in mind when we look to include any new form of automation into our risk process. If at any point, AI fails or becomes a blocker, do we have an alternative or fallback in place and what are the consequences? Also, consider the future costs that AI may bring ... today it may come at no or low cost, but this may not continue as anyone selling or using AI needs to cover their investments in it. These are important questions to consider when you deploy or are provided new functionality in your risk platforms, especially if you are currently building an RFP, on what the risks of your own risk technologies may actually be. Think about how any form of automation may impact the integrity and compliance around you, your workforce or your customers data. Don't just add AI for the sake of it ... consider the implications alongside the advantages it may bring.
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