NEWS

Does AI chat actual help or hinder during an incident? In context to people risk technology (as with much of enterprise tech) as we introduce more AI capabilities, such as chat ... does the customer become the product? The move to building an organisation's people risk data into an architecture where we can use AI to analyse, create, enact and scrutinise (whether agentic or generative) ... has this shifted the capability of 'what the user needs to know or do' from the product

TRA blog article diving deeper in UX in travel risk In a Travel Risk Academy article, I dive deeper into why traditional Travel Risk Management (TRM) platforms often fail not because the underlying risk intelligence is flawed, but because the software is too clunky for travelers and safety managers to use effectively. Prioritising user experience (UX) transforms travel safety tools from ignored compliance software into active, life-saving habits. Some of the key points raised