Does AI chat actual help or hinder during an incident? In context to people risk technology (as with much of enterprise tech) as we introduce more AI capabilities, such as chat ... does the customer become the product? The move to building an organisation's people risk data into an architecture where we can use AI to analyse, create, enact and scrutinise (whether agentic or generative) ... has this shifted the capability of 'what the user needs to know or do' from the product
